Terms of Service

Welcome to VÉLOR SKIN (the "Website"), accessible at https://www.myvelorskin.com.

These Terms of Service ("Terms") govern your access to and use of our Website, including the purchase of our Body Butter Cologne products, subscription services, promotional offers, and other services provided by VÉLOR SKIN ("VÉLOR SKIN," "we," "us," or "our").

By accessing or using our Website, you acknowledge these Terms. By placing an order, you agree to the applicable purchasing terms, policies, and conditions presented at checkout.

Please read these Terms carefully before making a purchase. If you do not agree with these Terms, please discontinue using our Website.

1. GENERAL TERMS

1.1 VÉLOR SKIN operates an e-commerce Website offering premium Body Butter Cologne products and related personal care merchandise.

1.2 These Terms apply to all visitors, customers, account holders, and other users of our Website.

1.3 Our Website and products are intended for individuals who are at least eighteen (18) years old or have reached the legal age of majority in their jurisdiction. Where permitted by applicable law, a parent or legal guardian may make purchases on behalf of a minor.

1.4 Products purchased through our Website are intended for personal use unless otherwise expressly authorized by VÉLOR SKIN.

1.5 Unauthorized resale, wholesale distribution, or commercial exploitation of our products or Website content is prohibited without prior written authorization, except where such restrictions are prohibited by law.

1.6 We reserve the right to update these Terms when necessary. Updates will be published on our Website, with additional notice where required by law.

1.7 Our Privacy Policy, Shipping Policy, Refund Policy, and Subscription & Cancellation Policy provide additional information about specific services and transactions.

2. PRODUCTS, ORDERS & PAYMENTS

2.1 Product Availability

VÉLOR SKIN offers a Signature Body Butter Cologne Collection featuring six distinctive fragrances:

Regent
Solace
Aurelius
Everwood
Nocturne
Midas

All products are subject to availability, and we reserve the right to discontinue, modify, or limit quantities of products offered for sale.

2.2 Product Information

We make reasonable efforts to ensure that product descriptions, photographs, fragrance profiles, quantities, prices, and other information displayed on our Website are accurate.

However, occasional errors, omissions, or discrepancies may occur.

Product packaging, visual appearance, and fragrance perception may vary.

2.3 Pricing

Product prices are displayed in the currency indicated on our Website or during checkout.

Applicable taxes, shipping charges, and additional fees will be presented during checkout where required.

We reserve the right to modify product prices and promotional offers for future purchases without prior notice.

2.4 Order Confirmation

After placing an order, you will receive an order confirmation email at the address provided during checkout.

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

We may review orders for inventory availability, payment authorization, fraud prevention, or other legitimate operational reasons.

2.5 Order Acceptance & Cancellation

VÉLOR SKIN reserves the right to refuse or cancel an order for legitimate reasons, including:

Products being unavailable or out of stock.
Incorrect product pricing caused by a technical error.
Incomplete or inaccurate customer information.
Suspected fraudulent or unauthorized transactions.
Payment verification failures.
Orders that violate these Terms.

If we cancel an order after payment has been collected, we will arrange an appropriate refund.

2.6 Payment Methods

We accept the payment methods displayed during checkout.

Payments are processed through authorized third-party payment providers using security measures appropriate to the transaction.

Customers are responsible for ensuring that their selected payment method is valid and authorized for the purchase.

We do not ship orders until the required payment authorization or payment confirmation has been received.

3. PROMOTIONS, DISCOUNTS & BUNDLE OFFERS

From time to time, VÉLOR SKIN may offer promotional pricing, discounts, and special bundle packages.

These may include:

Buy 2, Get 1 Free

Purchase three eligible Body Butter Cologne products for a promotional total of $60, when this offer is active and its conditions are satisfied.

Buy 3, Get 2 Free

Purchase five eligible Body Butter Cologne products for a promotional total of $90, when this offer is active and its conditions are satisfied.

3.1 Promotional offers apply only to eligible products and qualifying purchases.

3.2 Discounts must be active and correctly applied at checkout to be valid.

3.3 Promotional offers may have limitations on eligible fragrances, purchase quantities, participating products, or combinations with other discounts.

3.4 Promotional offers cannot be exchanged for cash.

3.5 VÉLOR SKIN reserves the right to modify, suspend, or discontinue promotions for future orders.

3.6 Returns involving promotional bundles will be calculated based on the amount paid, applicable discounts, and the products retained by the customer.

For additional information, please review our Refund Policy.

4. SHIPPING & DELIVERY

4.1 VÉLOR SKIN aims to process orders within twenty-four (24) hours of successful payment authorization during regular processing days.

4.2 Orders are generally processed Monday through Friday, excluding weekends and public holidays.

4.3 Estimated delivery timeframes after dispatch are:

Destination	Estimated Delivery
United States	3–7 business days
International	7–15 business days

4.4 Delivery estimates are not guarantees and may vary due to carrier operations, weather conditions, customs procedures, and other circumstances outside our reasonable control.

4.5 Customers are responsible for providing complete and accurate shipping information.

4.6 Once an order has entered fulfillment or has been shipped, modifications or cancellations may no longer be possible.

4.7 Any shipping charges, import duties, customs fees, or applicable taxes will be handled in accordance with our Shipping Policy and the information presented at checkout.

4.8 If an order is delayed, lost, damaged, or returned to sender, customers should contact our support team for assistance.

For more information, please review our Shipping & Delivery Policy.

5. RETURNS, REFUNDS & EXCHANGES

We want our customers to feel confident when choosing their VÉLOR SKIN fragrance.

5.1 Eligible products may be returned within thirty (30) calendar days from the date of delivery.

5.2 For standard returns, products must be lightly used, with at least ninety-five percent (95%) of their original contents remaining, and include their original packaging.

5.3 To initiate a return, customers must contact support@myvelorskin.com with their order number, product photographs, and reason for the return.

5.4 Approved returns must be shipped according to the instructions provided by our support team, generally within seven (7) calendar days after return authorization.

5.5 Customers are responsible for standard return shipping costs unless the product is damaged, defective, incorrect, or otherwise covered by applicable consumer law.

5.6 We offer one complimentary fragrance exchange per eligible order within thirty (30) days of delivery, subject to the conditions outlined in our Refund Policy.

5.7 Refunds are issued through the original payment method unless otherwise agreed or required by law.

5.8 We aim to process approved refunds within five (5) to ten (10) business days following receipt and verification of the returned product, subject to applicable statutory deadlines.

5.9 Canceling a subscription does not automatically cancel or refund orders that have already been processed.

These conditions do not limit rights provided under applicable consumer protection laws.

For complete details, please review our Return, Refund & Exchange Policy.

6. SUBSCRIPTIONS & RECURRING PAYMENTS

Selected VÉLOR SKIN products may be available through optional recurring subscriptions.

6.1 When purchasing a subscription, you authorize recurring charges according to the delivery frequency, price, and subscription terms selected at checkout.

6.2 Your selected payment method may be securely stored by our authorized payment or subscription service providers for recurring transactions.

6.3 Subscription deliveries continue according to the applicable terms until canceled.

6.4 Customers may request changes to their subscription, including delivery frequency adjustments, pauses, or cancellations, where supported by the subscription service.

6.5 You may cancel your subscription at any time. To avoid the next scheduled charge, cancellation must be completed before the upcoming order is processed.

6.6 Once a cancellation is confirmed, future subscription renewals will stop.

6.7 Previously processed or shipped subscription orders remain subject to our Refund Policy.

For additional information, please review our Subscription & Cancellation Policy.

7. PRODUCT SAFETY & RESPONSIBLE USE

7.1 VÉLOR SKIN Body Butter Cologne products are intended for external cosmetic use.

7.2 Customers should follow the directions, warnings, and precautions provided on product packaging or product information pages.

7.3 Before using any product, customers should review the ingredients for known allergies or sensitivities.

7.4 If you have particularly sensitive skin, consider performing a small patch test before regular use.

7.5 Discontinue use if irritation or an unexpected adverse reaction occurs. Seek medical advice when appropriate.

7.6 Avoid contact with the eyes and use products only as directed.

7.7 Individual fragrance preferences, skin compatibility, and experiences may vary.

7.8 Nothing on our Website should be interpreted as medical advice or a guarantee of specific individual results.

8. FRAUD PREVENTION & ORDER SECURITY

8.1 VÉLOR SKIN reserves the right to review transactions that appear suspicious, unauthorized, or potentially fraudulent.

8.2 We may request additional information necessary to verify an order, payment authorization, or customer identity.

8.3 Orders identified as high risk may be temporarily held, canceled, or refunded following an appropriate review.

8.4 Customers should provide accurate email addresses, billing details, and contact information to avoid unnecessary verification delays.

8.5 We may take reasonable steps to prevent payment fraud, unauthorized transactions, and misuse of our Website.

9. CUSTOMER SERVICE

At VÉLOR SKIN, providing attentive customer support is an important part of your shopping experience.

For questions regarding products, orders, shipping, subscriptions, returns, or payments, please contact:

Customer Support Email: support@myvelorskin.com

Support Hours: Monday – Saturday, 8:00 AM – 5:00 PM PST

Response Time: We aim to respond to inquiries within 12–24 hours.

Response times may vary during holidays or periods of high inquiry volume.

10. INTELLECTUAL PROPERTY

10.1 All original content available on the VÉLOR SKIN Website, including our branding, logos, product photographs, descriptions, promotional materials, graphics, videos, and website design, is owned by VÉLOR SKIN or used with authorization from the relevant rights holders.

10.2 Such materials may be protected by applicable copyright, trademark, and other intellectual property laws.

10.3 Visitors are permitted to access and view Website content for personal, noncommercial purposes.

10.4 Unauthorized reproduction, redistribution, modification, resale, or commercial exploitation of protected Website content is prohibited, except where permitted by law.

10.5 Any third-party trademarks, brand names, or other intellectual property referenced on our Website remain the property of their respective owners.

10.6 References to fragrance inspirations or scent styles do not necessarily indicate a commercial relationship, sponsorship, or endorsement by third-party fragrance brands.

11. LIMITED LICENSE TO USE OUR WEBSITE

11.1 VÉLOR SKIN grants users a limited, non-exclusive, non-transferable, and revocable permission to access and use the Website for lawful personal purposes.

11.2 This permission does not authorize users to:

Reproduce Website content for unauthorized commercial use.
Attempt to reverse engineer protected Website systems.
Gain unauthorized access to customer or administrative data.
Use automated tools to disrupt or overload Website functionality.
Scrape protected information in violation of applicable law or these Terms.
Misuse the VÉLOR SKIN brand, trademarks, or intellectual property.
Attempt to bypass Website security protections.

11.3 We may restrict access when reasonably necessary to protect the Website or enforce these Terms.

12. CUSTOMER RESPONSIBILITIES

When accessing or purchasing through our Website, you agree to:

12.1 Provide accurate and complete information when placing orders.

12.2 Use only authorized payment methods.

12.3 Maintain the confidentiality and security of your account credentials.

12.4 Avoid engaging in fraudulent, abusive, misleading, or unlawful activities.

12.5 Respect our intellectual property and the rights of other users.

12.6 Comply with applicable laws and these Terms.

12.7 Notify our support team if you become aware of unauthorized account activity or a potential security concern.

13. CUSTOMER ACCOUNTS

13.1 Certain Website features may require customers to create or access an account.

13.2 Customers are responsible for maintaining the confidentiality of their login credentials and for taking reasonable steps to prevent unauthorized access.

13.3 Account information should be accurate and kept up to date.

13.4 If you believe your account has been compromised, please contact us immediately.

13.5 We reserve the right to suspend or restrict accounts associated with fraud, unauthorized use, or material violations of these Terms.

13.6 Customers may request account assistance or eligible personal data deletion by contacting our support team, subject to applicable legal retention requirements.

14. THIRD-PARTY SERVICES & EXTERNAL LINKS

14.1 Our Website may integrate third-party services, including payment processors, shipping carriers, subscription management platforms, analytics providers, and customer support applications.

14.2 These services may operate under their own terms, conditions, and privacy practices.

14.3 VÉLOR SKIN does not control the content, functionality, or security policies of independent third-party websites.

14.4 Accessing external links is subject to the terms and policies of the relevant third-party provider.

14.5 We encourage customers to review applicable third-party terms and privacy policies when using external services.

15. FORCE MAJEURE & UNFORESEEN EVENTS

15.1 VÉLOR SKIN may experience temporary disruptions caused by events beyond its reasonable control.

Such circumstances may include:

Natural disasters and severe weather conditions.
Transportation disruptions or carrier delays.
Labor disputes or strikes.
Government restrictions or regulatory changes.
Public health emergencies.
Power outages or internet service interruptions.
Supply chain disruptions.
Other extraordinary circumstances beyond our reasonable control.

15.2 We will make reasonable efforts to minimize interruptions and communicate material delays affecting customer orders.

15.3 Where an unforeseen event prevents or materially delays fulfillment, applicable cancellation, refund, or other consumer rights will remain available.

16. COMPANY INFORMATION

These Terms govern transactions and Website use involving VÉLOR SKIN.

Brand: VÉLOR SKIN

Legal Business Name: [Insert registered business name]

Registered Business Address: [Insert official business address]

Website: https://www.myvelorskin.com

Customer Support Email: support@myvelorskin.com

Customer Service Hours: Monday – Saturday, 8:00 AM – 5:00 PM PST

Our Website is powered by Shopify and may use additional third-party service providers for payment processing, order fulfillment, and customer support.

17. WARRANTIES & LIMITATION OF LIABILITY

17.1 We aim to maintain accurate product listings, secure checkout functionality, and reliable access to the Website.

17.2 However, we cannot guarantee that the Website will operate without interruptions, technical errors, or security incidents.

17.3 Website content and services are provided subject to applicable statutory warranties and consumer protection requirements.

17.4 To the extent permitted by applicable law, VÉLOR SKIN will not be responsible for losses arising solely from events beyond our reasonable control.

17.5 Nothing in these Terms excludes or limits liability for fraud, willful misconduct, defective products, statutory consumer guarantees, or any other liability that cannot lawfully be excluded.

17.6 Customers retain all mandatory legal rights and remedies available under applicable law.

18. DISPUTE RESOLUTION & APPLICABLE LAW

18.1 If you have a concern about your order, product, payment, refund, or Website experience, we encourage you to contact our customer support team first.

18.2 VÉLOR SKIN will make reasonable efforts to review concerns and seek a fair resolution.

18.3 If a dispute cannot be resolved through customer support, the matter may be addressed through the legal procedures available under applicable law.

18.4 These Terms are subject to the laws applicable to the registered business operator and any mandatory consumer protections in the customer's jurisdiction.

18.5 Nothing in these Terms is intended to prevent a customer from exercising legal rights or remedies that cannot be waived by contract.

19. PRIVACY & DATA PROTECTION

19.1 VÉLOR SKIN respects the privacy of its customers and Website visitors.

19.2 Personal information may be collected and processed for order fulfillment, payment processing, subscription management, customer support, fraud prevention, and other legitimate business purposes.

19.3 Customer data may be shared with authorized third-party service providers when necessary for these purposes and in accordance with applicable privacy laws.

19.4 Customers may have rights to access, correct, delete, or request information about their personal data, depending on applicable law.

19.5 Our Website may use cookies and similar technologies to support checkout functionality, analyze Website performance, and improve the customer experience.

19.6 For further information, please review our Privacy Policy.

20. MODIFICATIONS & GENERAL PROVISIONS

20.1 VÉLOR SKIN reserves the right to update these Terms as necessary to reflect operational changes, product offerings, legal obligations, or Website improvements.

20.2 Revised Terms will be published on the Website, and additional notice will be provided where required by law.

20.3 Changes will generally apply prospectively and will not remove rights applicable to completed purchases.

20.4 If any provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20.5 Failure to enforce a particular provision does not automatically constitute a waiver of the right to enforce it later.

20.6 These Terms, together with the applicable policies and conditions presented during checkout, form the agreement governing purchases made through the Website.

21. CONTACT INFORMATION

For questions or concerns about these Terms of Service, our products, or your shopping experience, please contact:

VÉLOR SKIN Customer Support

Email: support@myvelorskin.com