Shipping & Delivery Policy

At VÉLOR SKIN, we're committed to making your shopping experience as smooth and convenient as possible. From the moment you place an order for your favorite Body Butter Cologne to the day it arrives at your doorstep, we strive to provide reliable shipping, clear communication, and exceptional customer support.

This Shipping & Delivery Policy ("Policy") governs the processing, shipment, and delivery of products purchased through www.myvelorskin.com ("Website"), operated by VÉLOR SKIN ("we," "us," or "our").

By placing an order through our Website, you acknowledge the shipping terms outlined below, subject to applicable consumer protection laws.

1. Shipping Process & Order Handling

1.1 We aim to process all orders within twenty-four (24) hours of successful payment authorization during our regular processing days, regardless of the shipping option selected at checkout.

1.2 Orders are processed and shipped Monday through Friday, excluding weekends and public holidays.

1.3 Processing times are estimates and may be extended during periods of high order volume, promotional campaigns, inventory restocks, or unexpected operational delays.

1.4 Once your order is successfully placed, you will receive an order confirmation email. When your VÉLOR SKIN products have been dispatched, you will receive a shipping confirmation email containing your tracking information.

1.5 Express shipping fees and additional carrier surcharges are generally non-refundable, except where required by applicable law.

1.6 Orders containing incomplete shipping addresses, incorrect contact details, or unverified payment information may require additional processing time.

Customers are responsible for reviewing their billing and shipping information before completing their purchase.

2. Estimated Delivery Timeframes

We work with shipping and logistics partners to deliver your VÉLOR SKIN products as efficiently as possible.

Our estimated delivery timeframes after dispatch are:

Shipping Destination	Estimated Delivery
United States	3–7 business days
International	7–15 business days

2.1 Estimated delivery times begin after your order has been dispatched, not on the date the order was placed.

2.2 Delivery estimates are not guaranteed. Actual delivery times may vary depending on your location, local postal services, customs clearance, and carrier operations.

2.3 Certain deliveries may require a signature at the carrier's discretion. Where no signature is required, the carrier may leave the package at a designated delivery location, such as your mailbox, doorstep, or another location considered secure.

2.4 If a delivery attempt cannot be completed, the carrier may attempt redelivery or hold the package at a local distribution center or post office.

We recommend providing a complete, accurate, and secure delivery address where someone can receive your package.

3. Order Tracking

We understand how exciting it is to receive your VÉLOR SKIN order, which is why we provide tracking information whenever available.

3.1 Once your order has shipped, a confirmation email containing your tracking details will be sent to the email address provided during checkout.

3.2 Tracking information typically becomes active within twenty-four (24) to seventy-two (72) hours after dispatch.

3.3 During the initial transit period, tracking information may take time to update as your package moves between shipping facilities.

3.4 For the most recent delivery scans, customers may check the carrier's official tracking website.

3.5 If your tracking information has not updated for an extended period or you believe your shipment may be delayed, please contact our support team for assistance.

Customer Support: support@myvelorskin.com

4. Shipping Fees & Promotions

4.1 Shipping costs are calculated and displayed at checkout based on the destination, package weight, selected shipping method, and applicable promotions.

4.2 From time to time, VÉLOR SKIN may offer free shipping, discounted delivery, or limited-time shipping promotions.

4.3 Any free shipping offer applies only when explicitly stated and may be subject to minimum purchase amounts, eligible destinations, or other promotional conditions.

4.4 Express or upgraded shipping charges are generally non-refundable once the shipping service has been provided, except where required by applicable law.

4.5 Shipping promotions may be modified or discontinued for future orders. Offers already accepted at checkout remain subject to their stated terms.

5. International Shipping, Customs & Import Duties

VÉLOR SKIN may offer international shipping to eligible destinations.

5.1 International customers may be responsible for applicable customs duties, import taxes, brokerage fees, and other charges imposed by their country's customs authorities.

5.2 Unless otherwise stated at checkout, import duties and customs fees are not included in the displayed product price or standard shipping charges.

5.3 For orders shipped under Delivered Duty Unpaid (DDU) or equivalent terms, the recipient is responsible for paying any applicable customs charges before the package can be released for delivery.

5.4 Certain carriers may pay customs-related charges on behalf of the recipient to expedite clearance and subsequently request reimbursement, potentially including administrative fees.

5.5 Customs regulations and import fees vary by country. We recommend contacting your local customs authority if you have questions regarding potential charges before placing an international order.

5.6 VÉLOR SKIN cannot control customs inspections or processing times imposed by government authorities.

6. Incorrect Shipping Addresses & Order Modifications

We encourage all customers to carefully review their shipping details before completing checkout.

6.1 Customers are responsible for providing accurate and complete shipping information, including their full name, address, postal code, and contact details.

6.2 Because we work to process orders promptly, address modifications and order cancellations cannot always be guaranteed once an order has been placed.

6.3 If you notice an error in your shipping address or need to request an order modification, please contact us immediately at support@myvelorskin.com.

6.4 Our team will make reasonable efforts to accommodate changes before your order enters fulfillment. Once a package has been dispatched, modifications may no longer be possible.

6.5 If an order is shipped to an incorrect address provided by the customer and subsequently returned to us, additional shipping fees may apply for reshipment.

6.6 Any refund for a returned shipment will be assessed under our Refund Policy and applicable consumer protection laws.

7. Packages Marked Delivered but Not Received

All tracked VÉLOR SKIN shipments include delivery status updates from the shipping carrier.

7.1 If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking your mailbox, front door, building reception, parcel locker, and other secure delivery areas.

7.2 You may also wish to check with household members, neighbors, or building management who may have accepted the delivery on your behalf.

7.3 If your package remains missing, please contact the shipping carrier to request additional delivery information or initiate an investigation.

7.4 You may also contact support@myvelorskin.com so our customer support team can review your order information and assist with the next steps.

7.5 A carrier's delivered status does not automatically establish that every delivery concern has been resolved. Missing-package claims will be reviewed based on available tracking records, delivery circumstances, and applicable consumer rights.

For added security, we recommend using a reliable delivery address, particularly in locations where unattended packages may be at risk.

8. Refused, Returned & Undeliverable Packages

8.1 Packages may be considered undeliverable if the recipient refuses delivery, provides an incorrect address, fails to collect the shipment, or does not complete applicable customs requirements.

8.2 If a package is returned to VÉLOR SKIN, our support team will review the circumstances to determine whether reshipment or a refund is appropriate.

8.3 Additional shipping charges may apply when reshipment is requested due to an incorrect address or failed delivery caused by recipient-provided information.

8.4 Original shipping fees, return shipping costs, or other applicable charges may be deducted from eligible refunds where disclosed and permitted by law.

8.5 If your order has been returned to sender, please contact our support team with your order number so we can assist you.

9. Delivery Delays & Unforeseen Circumstances

Although we strive to deliver every VÉLOR SKIN order within the estimated timeframe, certain circumstances may cause unexpected delays.

These may include:

Severe weather conditions or natural disasters.
Carrier delays, shipping disruptions, or labor strikes.
Customs inspections and import clearance.
Public holidays and seasonal shipping demand.
International transportation interruptions.
Government restrictions or other circumstances beyond our reasonable control.

9.1 VÉLOR SKIN will make reasonable efforts to provide shipping updates whenever significant delays become known to us.

9.2 Delivery estimates may be extended when circumstances outside our control affect transportation or fulfillment.

9.3 If your order experiences a significant delay, please contact our customer support team so we can review the shipment and discuss available options.

9.4 Any applicable cancellation, replacement, or refund rights will be handled according to our Refund Policy and relevant consumer protection laws.

10. Contact Information

At VÉLOR SKIN, your satisfaction matters to us. If you have questions about shipping, tracking updates, missing packages, or delivery concerns, our customer support team is here to help.

VÉLOR SKIN — Customer Support

Email: support@myvelorskin.com

Service Hours: Monday – Saturday, 8:00 AM – 5:00 PM PST

Website: www.myvelorskin.com

Please include your order number and a brief description of your concern when contacting us so we can assist you efficiently.

We aim to respond to inquiries within 12–24 hours, although response times may vary during weekends, holidays, or periods of high support volume.

Thank you for choosing VÉLOR SKIN.

VÉLOR SKIN — Confidence in Every Scent.