Return, Refund & Exchange Policy

At VÉLOR SKIN, we believe that finding your signature scent should be an enjoyable and confident experience. We take pride in offering our collection of Body Butter Colognes and are committed to providing a transparent and straightforward return, refund, and exchange process.

This Return, Refund & Exchange Policy ("Policy") applies to products purchased through www.myvelorskin.com ("Website"), operated by VÉLOR SKIN ("we," "us," or "our").

By purchasing from our Website, you acknowledge the terms outlined in this Policy, subject to your rights under applicable consumer protection laws.

1. General Return Policy

1.1 VÉLOR SKIN accepts returns of eligible products within thirty (30) calendar days from the date of delivery.

1.2 To request a return, please contact our customer support team at support@myvelorskin.com and provide:

• Your order number.

• A clear photograph of the product showing its current condition and packaging.

• A brief explanation of why you would like to return the product.

1.3 Photographic evidence is required for standard return authorization requests to help our team assess the product's condition and determine eligibility.

1.4 Once your request has been reviewed, our support team will provide the appropriate return instructions and designated return address.

Please do not send products back without contacting our support team first, as unauthorized returns may experience processing delays.

2. Return Eligibility & Conditions

2.1 To qualify for a standard return, the following conditions must be met:

• The product must be lightly used, with at least ninety-five percent (95%) of its original contents remaining.

• The product must be returned in its original packaging, including the original jar and lid.

• The return request must be submitted within thirty (30) calendar days of delivery.

• The approved return must be shipped within seven (7) calendar days after receiving return authorization.

2.2 Products returned with empty containers, substituted contents, missing items, or significant signs of excessive use may be considered ineligible for a standard refund.

2.3 All returned products are subject to inspection upon arrival at our designated return facility.

2.4 VÉLOR SKIN reserves the right to decline standard returns that do not meet the requirements outlined in this Policy, except where applicable law provides otherwise.

2.5 Customers are encouraged to use a tracked shipping service and retain proof of shipment until the return has been processed.

3. Return Shipping Costs

3.1 Customers are responsible for return shipping costs when returning products due to personal preference, fragrance selection, or a change of mind.

3.2 If a product arrives damaged, defective, or incorrect due to an error on our part, VÉLOR SKIN will cover reasonable return shipping costs or provide alternative return instructions.

3.3 Original shipping fees and upgraded delivery charges are generally non-refundable, except where required by applicable law.

3.4 We recommend securely packaging returned products to prevent damage during transit.

4. Refunds

4.1 Once we receive and inspect your returned product, our team will review whether it qualifies for a refund under this Policy.

4.2 Approved refunds will be issued to the original payment method used during checkout, unless an alternative arrangement is agreed upon or required by law.

4.3 We aim to process approved refunds within five (5) to ten (10) business days following receipt and verification of the returned product.

4.4 Your payment provider may require additional time for the refunded amount to appear in your account.

4.5 Refunds are generally based on the amount actually paid for the eligible returned products, excluding non-refundable shipping charges where permitted.

4.6 Standard change-of-mind returns requested after thirty (30) days from delivery are generally not eligible for a refund. This does not limit any statutory rights relating to defective or nonconforming products.

5. Promotional Orders & Bundle Discounts

VÉLOR SKIN occasionally offers promotional pricing and special bundle deals, including:

• Buy 2, Get 1 Free

• Buy 3, Get 2 Free

• Other limited-time fragrance promotions.

5.1 Refunds for promotional purchases are calculated based on the actual discounted amount paid for the products, rather than their original retail prices.

5.2 If a customer requests a partial return from a promotional bundle, the refund will take into account the discount allocated to the returned items and any applicable offer conditions.

5.3 Products received at no additional charge as part of a promotional bundle do not carry a separate refundable purchase value.

5.4 Where a promotional order is returned in full and qualifies for a refund, the applicable amount paid for the products will be refunded in accordance with this Policy.

5.5 Promotional refund calculations will comply with applicable consumer protection laws.

6. Fragrance Exchanges

Finding the right fragrance is a personal experience, and we understand that scent preferences can vary.

VÉLOR SKIN offers one (1) complimentary fragrance exchange per eligible order within thirty (30) days of delivery.

6.1 Customers may request an exchange for another fragrance within our Signature Body Butter Cologne Collection:

• Regent

• Solace

• Aurelius

• Everwood

• Nocturne

• Midas

6.2 To request an exchange, please contact support@myvelorskin.com with your order number, current fragrance, and desired replacement fragrance.

6.3 Approved complimentary exchanges include a prepaid return shipping label and standard shipping of the replacement fragrance at no additional charge.

6.4 The original product must meet the return eligibility conditions outlined in Section 2, unless our support team provides an exception.

6.5 Fragrance exchanges are subject to product availability.

6.6 If your requested fragrance is unavailable, our team will help you explore an alternative fragrance or an eligible refund option.

6.7 Additional exchange requests for the same order may be subject to approval and applicable shipping costs.

7. Damaged, Defective, or Incorrect Products

We take product quality and order accuracy seriously.

7.1 If you receive a product that is damaged, defective, or different from what you ordered, please contact our support team as soon as possible, preferably within seven (7) calendar days of delivery.

7.2 Please include:

• Your order number.

• Clear photographs of the affected product.

• Photographs of the original packaging, where relevant.

• A brief description of the issue.

7.3 Once we review your claim, VÉLOR SKIN will arrange an appropriate resolution, which may include a replacement, refund, or another remedy available under applicable law.

7.4 In many cases, returning the damaged, defective, or incorrect product may not be necessary.

7.5 Customers will not be charged additional shipping fees for approved replacements resulting from our fulfillment error.

The recommended seven-day reporting period does not remove any rights provided by applicable law.

8. Lost, Missing, or Stolen Packages

8.1 All tracked VÉLOR SKIN orders include shipment updates provided by our delivery partners.

8.2 If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking your mailbox, doorstep, building reception, parcel lockers, and other secure delivery locations.

8.3 Customers should also contact the shipping carrier for additional delivery information or to initiate a missing-package investigation.

8.4 If your package remains missing, please contact support@myvelorskin.com with your order number and tracking details.

8.5 Our support team will review available delivery records and assist in determining the next appropriate steps.

8.6 Refund or replacement eligibility for missing packages will depend on the circumstances of the delivery and applicable consumer protection laws.

9. International Returns & Refunds

9.1 Customers outside the United States may be responsible for applicable customs duties, import taxes, brokerage fees, and return shipping costs, except where otherwise required by law.

9.2 Any customs-related charges imposed by local authorities are generally separate from the product purchase price.

9.3 If an international order is refused or returned because applicable duties or customs charges were not paid, the refund request will be reviewed based on the circumstances and relevant shipping terms.

9.4 Original international shipping charges and additional carrier fees may be non-refundable where permitted by law.

9.5 International customers should contact our support team before returning products to ensure they receive the correct return instructions.

10. Subscription Orders & Refunds

VÉLOR SKIN may offer recurring delivery subscriptions for selected Body Butter Cologne products.

10.1 Canceling a subscription prevents future recurring orders in accordance with our Subscription & Cancellation Policy.

10.2 Subscription cancellation does not automatically cancel or refund orders already processed, fulfilled, or shipped.

10.3 Products purchased through a subscription remain subject to the applicable return eligibility and refund conditions outlined in this Policy.

10.4 Customers who need assistance with recurring orders, subscription charges, or cancellation requests may contact support@myvelorskin.com.

For additional information, please review our Subscription & Cancellation Policy.

11. Refund Processing Timeframes

11.1 We aim to process approved refunds as promptly as reasonably possible, generally within five (5) to ten (10) business days following receipt and verification of the returned product.

11.2 Where applicable law requires reimbursement within a shorter or specific period, including a statutory deadline calculated from receipt of a return or valid proof of shipment, that requirement will take precedence.

11.3 Refund processing times may differ from the time required by banks or payment providers to post the funds.

12. Contact Information

For all inquiries regarding returns, refunds, damaged items, fragrance exchanges, or order concerns, please contact:

VÉLOR SKIN Customer Support

Email: support@myvelorskin.com

Website: www.myvelorskin.com

Service Hours: Monday – Saturday, 8:00 AM – 5:00 PM PST

We aim to respond to customer inquiries within 12–24 hours, although response times may vary during weekends, holidays, and periods of high support volume.

Please include your order number and relevant details so our team can assist you efficiently.

13. Reservation of Rights

VÉLOR SKIN reserves the right to:

• Review and verify return, refund, and exchange requests.

• Request proof of purchase and reasonable supporting evidence.

• Decline standard returns that do not meet the eligibility conditions of this Policy, except where consumer law requires otherwise.

• Investigate suspected fraudulent or abusive return activity.

• Update this Policy for future purchases when necessary.

Any updates to this Policy will be published on our Website and will not override applicable legal rights or the terms governing completed purchases.

14. Applicable Law

This Policy is subject to the consumer protection laws and other legal requirements applicable to VÉLOR SKIN and its customers.

Nothing in this Policy is intended to exclude or limit rights or remedies that cannot legally be waived.

Thank you for choosing VÉLOR SKIN.

We appreciate the opportunity to be part of your everyday fragrance and personal care routine.

VÉLOR SKIN — Confidence in Every Scent.