Legal Notice & Website Terms of Use

Welcome to VÉLOR SKIN.

These Legal Notices and Website Terms of Use ("Terms") govern access to and use of our website, www.myvelorskin.com ("Website"), including its content, features, and services.

By accessing or using our Website, you acknowledge these Terms. Where your agreement is legally required, additional acceptance may be requested during account registration, checkout, or use of specific services.

We encourage visitors to review these Terms periodically, as they may be updated to reflect changes in our business operations, services, or applicable legal requirements.

Article 1 — Company Information

Brand Name: VÉLOR SKIN

Website: https://www.myvelorskin.com

Customer Support Email: support@myvelorskin.com

Customer Service Hours: Monday – Saturday, 8:00 AM – 5:00 PM PST

VÉLOR SKIN is an e-commerce brand specializing in Body Butter Cologne products that combine fragrance-inspired personal care with an everyday grooming experience.

Our collection features six signature fragrances: Regent, Solace, Aurelius, Everwood, Nocturne, and Midas.

Website Hosting

Our online store is powered by Shopify, an e-commerce platform operated by Shopify Inc. and its affiliated service providers.

For more information about Shopify, visit https://www.shopify.com.

Article 2 — Website Access & Acceptable Use

2.1 Our Website is available to visitors who wish to learn about VÉLOR SKIN, explore our products, or purchase items for personal use.

2.2 Customers must have the legal capacity to enter into a binding purchase agreement under the laws applicable to them.

2.3 You agree to use our Website responsibly and in compliance with applicable laws and regulations.

2.4 The following activities are prohibited:

Using the Website for fraudulent or unlawful purposes.
Attempting to gain unauthorized access to our systems, customer accounts, or databases.
Distributing malicious software, viruses, or harmful code.
Copying or exploiting Website content for unauthorized commercial purposes.
Sending spam or unsolicited commercial communications through our services.
Engaging in activities that interfere with the Website's security, functionality, or performance.
Misrepresenting your identity or providing knowingly false information during transactions.

2.5 We reserve the right to restrict or suspend access when necessary to protect our Website, customers, and business operations, subject to applicable law.

Article 3 — Intellectual Property Rights

3.1 Unless otherwise stated, the content published on the VÉLOR SKIN Website is owned by VÉLOR SKIN or used with permission from its respective rights holders.

This may include:

Brand names, logos, and visual identity.
Product photographs and promotional graphics.
Website designs, layouts, and visual elements.
Written descriptions, marketing materials, and editorial content.
Videos, illustrations, graphics, and other creative assets.
Software, digital features, and original website functionality.

3.2 These materials may be protected by copyright, trademark, and other intellectual property laws.

3.3 Visitors may access and view our Website content for personal, noncommercial purposes.

3.4 Reproduction, distribution, modification, resale, or commercial exploitation of protected content without authorization is prohibited except where permitted by law.

3.5 Unauthorized use of our brand identity or protected materials may result in appropriate legal action.

3.6 Any third-party trademarks, product names, or intellectual property references remain the property of their respective owners.

References to fragrance styles or inspirations do not imply affiliation, sponsorship, or endorsement by third-party brands.

Article 4 — Website Management & Availability

To maintain a secure and reliable shopping experience, VÉLOR SKIN may periodically update, modify, or temporarily suspend parts of the Website.

This may include:

Performing system maintenance or security updates.
Improving website functionality or navigation.
Updating product information, pricing, and availability.
Addressing technical issues or operational disruptions.
Removing content that violates applicable laws or Website policies.
Restricting unauthorized or potentially harmful activity.

While we aim to keep our Website accessible, continuous and uninterrupted availability cannot be guaranteed.

We may introduce new features, discontinue existing functions, or update Website content as needed.

Article 5 — Responsibilities & Limitations of Liability

5.1 VÉLOR SKIN strives to provide accurate information, reliable website functionality, and a secure shopping experience.

5.2 However, occasional technical problems, website interruptions, third-party service disruptions, or unexpected errors may occur.

5.3 Customers are responsible for maintaining the security of their personal devices, accounts, passwords, and internet connections.

5.4 Customers should provide accurate information when creating accounts, placing orders, or contacting customer support.

5.5 VÉLOR SKIN is not responsible for failures caused solely by circumstances outside its reasonable control, except to the extent liability is imposed by applicable law.

5.6 Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or restricted.

5.7 Purchases, returns, refunds, subscriptions, and deliveries are subject to the applicable policies published on our Website.

Article 6 — External Links & Third-Party Websites

6.1 Our Website may contain links to external websites, applications, payment processors, shipping providers, or third-party services.

6.2 These links may be provided to improve the shopping experience, facilitate transactions, or provide additional information.

6.3 Third-party websites operate under their own terms, privacy policies, and security practices.

6.4 VÉLOR SKIN does not control and is not responsible for third-party website content or practices, except where responsibility is imposed by applicable law.

6.5 We encourage customers to review the policies of external service providers before providing personal or financial information.

6.6 You may link to our publicly accessible Website pages, provided the link is lawful and does not falsely imply an official partnership, endorsement, or affiliation.

Unauthorized use of our trademarks, logos, or protected content remains prohibited.

Article 7 — Protection of Personal Information

At VÉLOR SKIN, protecting customer information is an important part of maintaining a trustworthy shopping experience.

Personal information may be collected and processed when customers browse our Website, create accounts, place orders, subscribe to recurring deliveries, or communicate with our support team.

7.1 Information We May Collect

Depending on how you interact with our Website, information collected may include:

Full name and contact information.
Email address and telephone number.
Billing and shipping addresses.
Order history and product selections.
Subscription details and delivery preferences.
Payment-related information processed by authorized payment providers.
Device, browser, and website usage information.
Cookies and similar tracking technologies.
Customer support communications.

7.2 How Information Is Used

We may process personal information for purposes such as:

Processing and fulfilling customer orders.
Managing shipping and delivery.
Providing customer support.
Managing subscriptions and recurring orders.
Processing payments and refunds.
Preventing fraud and unauthorized activity.
Improving Website performance and customer experience.
Meeting applicable legal and regulatory obligations.
Sending promotional communications where permitted by law and in accordance with customer preferences.

7.3 Sharing Information with Third Parties

Customer information may be shared with authorized service providers where reasonably necessary for business operations.

These may include:

Payment processors.
Shipping and logistics providers.
E-commerce platform providers.
Subscription management services.
Customer support platforms.
Website analytics and marketing service providers.

Information may also be disclosed where required by law or in connection with a lawful business transaction, subject to applicable privacy obligations.

7.4 Information Security

We aim to maintain appropriate technical and organizational safeguards to protect customer information against unauthorized access, misuse, alteration, or disclosure.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

7.5 Customer Privacy Rights

Depending on applicable privacy laws, customers may have rights to:

Request access to personal information.
Correct inaccurate or outdated information.
Request deletion of eligible personal data.
Withdraw certain permissions or marketing preferences.
Object to or limit certain processing activities.
Request additional information about how their data is handled.

To submit a privacy-related request, contact:

support@myvelorskin.com

We may request reasonable identity verification before processing certain requests.

For additional details, please review our separate Privacy Policy.

Article 8 — Cookies & Website Analytics

8.1 The VÉLOR SKIN Website may use cookies and similar technologies to support website functionality and improve the customer experience.

8.2 These technologies may be used to:

Maintain shopping cart functionality.
Remember customer preferences.
Support account and checkout features.
Analyze website traffic and performance.
Improve product discovery and navigation.
Measure marketing campaign effectiveness, where permitted.

8.3 Some cookies are necessary for the Website to function correctly, while others may be optional.

8.4 Customers may be able to manage cookie preferences through available Website consent controls or their browser settings.

8.5 Disabling certain cookies may affect the availability or performance of some Website features.

For more information, please refer to our Privacy Policy.

Article 9 — Product Images, Descriptions & Representation

9.1 VÉLOR SKIN aims to provide accurate product descriptions, pricing information, fragrance details, and visual representations.

9.2 Product photographs, promotional graphics, and illustrations are provided to help customers understand our products and collections.

9.3 Certain marketing images may be professionally styled, digitally enhanced, or illustrative. Actual product appearance, packaging, color, and labeling may vary from promotional imagery.

9.4 We make reasonable efforts to display accurate information about our Body Butter Cologne products, including available fragrance options, quantities, and relevant product characteristics.

9.5 Customers should review the product information presented on the applicable product page before making a purchase.

9.6 Fragrance preferences are subjective, and individual scent perceptions may vary.

9.7 Product descriptions and marketing images do not replace any express product guarantees or statutory consumer protections.

9.8 If a customer receives an incorrect, damaged, or materially misrepresented product, the matter will be handled under our Refund Policy and applicable consumer protection laws.

Article 10 — Applicable Law & Dispute Resolution

10.1 These Terms will be interpreted in accordance with the laws applicable to the operation of VÉLOR SKIN and its Website.

10.2 Any dispute arising from the use of the Website will be handled in accordance with applicable legal requirements.

10.3 Before initiating formal proceedings, customers are encouraged to contact our support team so that we may attempt to resolve concerns promptly and fairly.

10.4 Nothing in these Terms limits any mandatory consumer rights or access to legal remedies available under applicable law.

10.5 Where a governing jurisdiction must be specified, the applicable jurisdiction will depend on the registered business operator and relevant legal requirements.

Article 11 — Changes to These Terms

11.1 VÉLOR SKIN may revise these Legal Notices and Website Terms of Use to reflect changes in our services, business operations, or legal obligations.

11.2 Updated versions will be published on our Website.

11.3 Material changes will be communicated where legally required.

11.4 Changes will take effect as specified in the updated Terms and will not retroactively remove rights applicable to completed purchases.

We recommend reviewing this page periodically for updates.

Article 12 — Contact Information

For questions regarding our Website, legal notices, product information, or general business operations, please contact:

VÉLOR SKIN — Customer Support