VÉLOR SKIN

Subscription & Cancellation Policy

At VÉLOR SKIN, we believe that confidence starts with choice. Whether you're discovering your signature fragrance or enjoying your favorite Body Butter Cologne through recurring deliveries, we want your shopping experience to be simple, flexible, and transparent.

This policy explains how our subscriptions work, including how you can manage, modify, pause, or cancel recurring deliveries.

1. Subscriptions

Our subscription service is designed for customers who want to enjoy their favorite VÉLOR SKIN Body Butter Cologne fragrances through convenient recurring deliveries.

How Subscriptions Work

When you purchase a VÉLOR SKIN subscription, you authorize recurring deliveries based on the frequency and terms selected during checkout.

  • Your selected products will be delivered according to your chosen schedule.

  • Your payment information will be securely stored and automatically charged for each scheduled delivery, unless you select a prepaid option.

  • Any applicable subscription discounts or promotional offers will be clearly displayed during checkout.

  • Your subscription will continue according to the terms presented at purchase until you cancel it.

2. Managing Your Subscription

We understand that your preferences may change, and we want to make managing your VÉLOR SKIN subscription as convenient as possible.

You can access your subscription through the Manage Subscription section of our website or the subscription management link included in your order confirmation email, where available.

Depending on your subscription settings, you may be able to:

  • Change your delivery frequency.

  • Update your shipping address.

  • Update your payment information.

  • Pause or resume your subscription.

  • Cancel upcoming recurring deliveries.

If you need assistance, our customer support team is happy to help.

3. Subscription Cancellation

You may cancel your VÉLOR SKIN subscription at any time.

To avoid being charged for your next scheduled delivery, please cancel your subscription before the upcoming order is processed.

Once your cancellation is confirmed:

  • Future subscription renewals will stop.

  • No additional recurring subscription charges will be made.

  • You may continue purchasing VÉLOR SKIN products through one-time orders.

Important: Canceling your subscription does not automatically cancel or refund an order that has already been processed, fulfilled, or shipped.

Any previously processed orders remain subject to our applicable Refund Policy.

4. Returns & Refunds

We want every VÉLOR SKIN customer to have a clear understanding of our return and refund process.

Subscription cancellation prevents future recurring orders but does not automatically qualify previously processed purchases for a refund.

For information regarding return eligibility, refund requests, and applicable conditions, please refer to our Refund Policy available on our website.

If you have questions about a recent charge or order, please contact our customer support team for assistance.

5. Contact Us

If you need assistance with subscription management, recurring charges, cancellations, or order inquiries, our team is here to help.

VÉLOR SKIN Customer Support

Email: support@myvelorskin.com

Service Hours: Monday – Saturday, 8:00 AM – 5:00 PM PST

Website: www.myvelorskin.com

We're committed to providing a transparent and convenient shopping experience.

VÉLOR SKIN — Confidence in Every Scent.